Returns and Exchanges

Sometimes the fit isn’t right, so we’re happy to accept returns. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all the tags and labels, and in its original packaging. 

To start a return, you can contact us at info@buttermlkswimwear.com. Please note that returns will need to be sent to the following address: 

BUTTERMLK

Postfach 41

1072 Vienna

Austria

 

It’s important to note that shipping costs are not covered by us when sent back, so we suggest using your local post office for the best service and tracking ID.

Items sent back to us without first requesting a return will not be accepted.

Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. 

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.

We don't take any responsibility for lost parcels whilst being returned to us.

You can always contact us for any return question at info@buttermlkswimwear.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@buttermlkswimwear.com.