FAQs

WHY ARE YOU ONLY OFFERING THREE SIZES?

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 WHEN WILL MY ORDER SHIP?

After you place your order your package goes into processing which takes up to 3 business days (1-3weeks for hand sewn pieces, 1-4 weeks for made to order pieces). Then your order will be handed to our shipping carrier and you'll get an email notification containing the tracking number so you can see where it is.

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WHEN WILL MY PREORDER SHIP?

Please see the specific product information box.

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CAN I CANCEL MY ORDER?

We are working as fast as possible to get your suit to your doorstep, so please get in touch ASAP if you'd like to cancel or modify your order. We cannot guarantee that we will be able to cancel or modify. 

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HOW DO I PLACE A RETURN AND WHAT IS THE RETURN COST?

Sometimes the fit isn’t right, so we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 30 days of receipt by you.

It’s important to note that shipping costs are not covered by us when sent back, so we suggest using your local post office for the best service and tracking ID

Please send us an email at info@buttermlkswimwear.com to initiate your return. Returns without sending an email first will not be accepted.

 

Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.

Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. 

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

We don't take any responsibility for lost parcels whilst being returned to us.

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CUSTOMS, DUTIES AND TAXES?

BUTTERMLK is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

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HOW DO I USE MY GIFT CARD?

To apply your gift card to your order simply insert the code in the box that says "Gift Card or Discount Code". Gift cards will be valid indefinitely.

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A QUESTION WE HAVE NOT ANSWERED?

Feel free to contact us via the "Contact Us" page or at info@buttermlkswimwear.com